You can use promo code PLAAK10 to get 10% off your next purchase if you are register user of Plaak

FAQ

 
How do I register for an account?

To register for an account on desktop, tablet or mobile, click on the sign up tab, top right-hand corner of any page of our site. Then complete your profile and then click 'Submit'.

How do I sign up to the mailing list?

To sign up to our newsletter, you can subscribe in the footer of our site. Alternatively, if you register for an account on our site or place an order with us, you can opt into our newsletter during the registration process.

Do I need an account to place an order?

Yes, you need to create an account to place an order. The benefit of having your own account is that we can securely store your details which makes it easy for you to keep track your orders and to make future purchases.

I've forgotten my password

Click on the “forgot my password” tab and follow the prompts.

My password has not been recognised

Click on the “forgot my password” tab and follow the prompts.

How do I update details in my account?

Once you have registered and completed your account profile, on the right side, you can click on the relevant tab to update your details.

Who can I ask for help with My Account?

Our Customer Care team can help you with any questions you have. Email us at customerservice@plaak.com

How do I place an order?

When you've found something you'd like to purchase, click on that item to open the product page. Choose your colour and size and click 'Add to Cart' to add the item to your bag.

To see what you have in your cart, click on the cart tab. When you are ready to checkout click the 'checkout' button underneath your product information and follow the prompts.

How do I know what size to choose?

Check out our Size Guide - there are links in every product page to help you select the right size for you. If you need further assistance, you can call email our Customer Service team at customerservice@plaak.com

How do I remove an item from my bag?

Click on the little bag icon in the top right corner. Once you are in your bag, find the item you want to remove and click the grey 'X' to remove it from your bag.

How do I pay for my order?

When you're ready to check out and have added the product/s to your bag, click on the little bag icon in the top right corner and follow the prompts.

What payment methods can I use?

We accept PayPal, and Crypto Currency

What currencies can I use?

We accept USD and Crypto Currency as payment.

When will I be charged for my order?

You will be charged once you have completed your order.

I have a promo code, how do I use it?

When you're ready to check out, click on the little bag icon in the top right corner. Under your order Subtotal you can click the plus sign beside "Got a promo code?" and enter your code.

If an item I have ordered is out of stock, how will I know?

If you have bought an item that is out of stock, we will email you to let you know it isn't available. You will receive a full refund for the item.

Will, I receive a confirmation email once I have placed my order online?

Yes, you will receive a confirmation email once you have placed your order stating what you have ordered, when you ordered it, the colour, size/s and amount paid.

Do I have to keep my Order Confirmation email?

No, you do not.

Will, I receive a shipping confirmation email?

Once you order has been shipped you will receive a shipping confirmation email. Attached to this will be your tax invoice - please retain this as proof of purchase.

Do I have to keep my shipping confirmation email?

Yes, you do as this is your proof of purchase. Should you ever wish to return/exchange an item/s you purchased from The PLAAK Shop you will be required to produce this. You will also require this for any warranty claims.

How do I change my order?

Once you have checked out and paid for your order, you can't change your order as we have already started processing it. Once you receive your items, you can return or exchange anything you don't want. See our Returns & Exchanges Policy by clicking on the Returns & Exchanges link in the footer of any page.

How do I cancel my order?

Once you have checked out and paid for your order, you can't cancel your order as we have already started processing it. Once you receive your items, you can return or exchange anything you don't want. See our Returns & Exchanges Policy by clicking on the Returns & Exchanges link in the footer of any page.

If you haven't paid for your order yet, you can remove items from your bag by clicking on the grey 'X' beside the product in the checkout.

How do I make an exchange?

  1. Print out your Tax Invoice - this would've been emailed to you with your shipping confirmation email. Fill the returns section out completely
  2. Ensure that the product has not been worn or damaged
  3. Ensure the original tags are attached to the product and you have completed the returns section on your tax invoice
  4. Rock on up to any store with all of the above and see one of our helpful counter staff with your product and paperwork. Once they validate your exchange, you're free to choose any product in exchange for the one you are returning

If the product you are exchanging is the exact same style but in a different size, your exchange will be validated at the original price. You will not have to pay any difference.

If the product is a different style to the one you are exchanging, and the product chosen is a higher price than the original item, then the customer will be responsible for the difference at the time of exchange.

All returns for exchange are only valid for 30 calendar days from the date you receive the original order of goods.

A mistake has been made with my order

Who can I ask for help with my order?

We always love to help, you can email us at customerservice@plaak.com

Where do you deliver to?

We deliver to any location in the world where a courier is able to service the delivery.

Do you deliver to PO Box addresses?

Yes, we deliver to PO Boxes in Australia only Australia Post will leave a note in your PO Box that you need to take to the post office counter to sign for your parcel. For international deliveries, we require your residential or work address for delivery.

How much does delivery cost?

For all customers with an Australian delivery address, we have a flat fee of $5 per parcel (limit to 3 items not exceeding 2kg). For all orders International deliveries, a flat fee of $15 per parcel (limit to 3 items not exceeding 2 kg)

How long does delivery take?

Shipping within Australia should allow 5 to 7 business days, for all international deliveries, should allow 7 to 14 business days. Depending on your location, it may take longer than expected which is beyond The PLAAK Shop control. These delivery times are estimates only and should only serve as a guide.

Do I have to sign for my parcel?

No, all parcel will be delivered to your mailbox and if the item isn’t able to fit in your mail box, the courier may leave a collect card or leave the parcel at your door.

Will you send me a shipping confirmation email once you send my order?

Yes, we will email you a shipping confirmation email when we send your order. This email has an attachment containing your tax invoice. This will be your proof of purchase so make sure you hang on to it in case you need to return or exchange items, as well as for warranty claims.

Can I keep track of where my delivery is up to?

Yes, once we ship your order, your tracking ID can be found by logging into your account and viewing your order status.

Can I have my order sent to an address other than my home address?

Yes, you can nominate a billing and a shipping address at the time you make your purchase and these can be different.

What happens if my item is out of stock?

If you have bought an item that is out of stock we will contact you to let you know it isn't available & refund you for that item.

Who can I ask for help with my delivery?

You can email us at customerservice@plaak.comand our Customer Service team can help you.

What if my parcel is returned to sender?

If your parcel is returned to sender by the courier then we will contact you when we receive the parcel back. If you would like the parcel sent back to you then the parcel will be re-sent via regular mail. If we are not able to get in contact with you then a refund will be processed via your original payment method.

To see our Returns & Exchanges Policy please click on the Returns & Exchanges link in the footer of any page.

How long have I got to return goods?

You can return goods within 30 days from the date you received your order. For a full Returns & Exchanges Policy please click on the Returns & Exchanges link in the footer of any page.

How do I return goods?

To return the goods you have purchased online, send them back to us within 30 days from the date you received your order. We can only accept goods in original condition with tags attached. You must include a copy of the packing list we sent you as well as the printed, completed Return Request Form.

Please post the parcel to:The PLAAK Shop (We will email you once your refund has been processed).

How should I package my goods that I'm returning?

Make sure that the items in the parcel are well protected and that they won't be damaged during transit. In the parcel you must include a copy of the packing list we sent you as well as the printed, completed Return Request Form.

Please post the parcel to:The PLAAK Shop (We will email you once your refund has been processed).

I would like to speak to someone about returning my order, who do I contact?

You can email us at customerservice@plaak.com and our Customer Care team can help you.

What are the opening hours for the online store?

Our online store is open 24 hours a day, 7 days a week.

How do I give you my feedback?

Email us at customerservice@plaak.com

Do you have a Facebook page?

Yes, we do! www.facebook.com/theplaakshop

Do you have a Instagram account?

Yes, we do! www.instagram.com/theplaakshop

What is your Shipping Policy?

To see our Shipping Policy please click on the 'Shipping & Handling' link in the footer of any page.

What is your Returns & Exchanges Policy?

To see our Returns & Exchanges Policy please click on the 'Returns & Exchanges' link in the footer of any page.

What is your Privacy Policy?

To see our Privacy Policy please click on the 'Privacy Policy' link in the footer of any page.

I've noticed an error on the site, who can I contact to let them know?

Email us at customerservice@plaak.com

How do I give you my feedback?

Email us at customerservice@plaak.com

Who can I ask for help with My Account, orders, delivery or returns?

You can email us at customerservice@plaak.com and our Customer Service team can help you.

Contact The PLAAK Shop

Online Store

customerservice@plaak.com